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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
427 ratings and 200 comments received in the last 90 days.
06 November 2024
Great customer service, kept up to date throughout
04 November 2024
Always great service from John Payne
20 October 2024
Kept abreast of the various steps of the process. Car delivered on time and happy with the hand-over. Had a BMW Genius to take us through the features and usage.
08 October 2024
Detailed discussion about the model and options available, discussion about specification. No pressure or hard selling tactics from Sales Executive. Kept informed re progress of build and (surprisingly) early delivery date. Handover perfect.
07 October 2024
Good client service, all questions asked, details explanation of contract and good after sales service
03 October 2024
Kept informed, excellent product knowledge.We were made to feel special throughout.On collection the car was covered and then the great reveal . a fantastic moment!
03 October 2024
Charlotte went above and beyond to get what I wanted
02 October 2024
Handover was efficient and informative
02 October 2024
Stephen Dimmer was an absolute hero to work with
01 October 2024
Steve Dimmer was amazing. I don't like pushy salesman and he wasn't. Very patient and understanding with any concerns i had. It was a pleasure upgrading my car through him and I absolutely love my X3. Thanks Steve.
26 September 2024
Everything was as expected
18 September 2024
John Payne (Sales Executive at Hailsham) was great - he was extremely attentive and responsive and sorted out the sale with no fuss at all.
12 September 2024
I was kept completely up to date with all progress and handover from Steve Dimmer who was very easy to deal with, also very knowledgeable.
09 September 2024
Adam Hamill did a great job throughout the whole process
04 September 2024
All of the above plus friendly and courteous manner of staff
27 August 2024
All contacts were helpful and understanding of what we required.
25 August 2024
Friendly and welcoming staff. Very good communication.
13 November 2024
Everything went smoothly and I had no issues
13 November 2024
I worried all weekend and for what , for someone who doesn't know his job
13 November 2024
No issues
13 November 2024
I experienced no negative aspects regarding the service
12 November 2024
Work carried out very well
11 November 2024
Very smooth experience - kept updated at alp times
11 November 2024
All work carried out on time
11 November 2024
Very helpful
11 November 2024
The service was great from start to finish. Very warm and personable team
11 November 2024
I am very happy with the service
11 November 2024
Group 1 Hailsham continues to provide friendly, efficient service. Thank you.
10 November 2024
Friendly staff and job completed quickly and efficiently
10 November 2024
Excellent
09 November 2024
Nice helpful staff
08 November 2024
Emma in Service dept and Kyle in Sales. Excellent as ambassadors for BMW and Hailsham branch.
08 November 2024
Car was ready promptly. Kept informed throughout.
08 November 2024
brilliant service
08 November 2024
Had done what I needed
07 November 2024
They always solve any issues
07 November 2024
Always helpful and polite
07 November 2024
Very good service start to finish
07 November 2024
Very good quick service
06 November 2024
Excellent customer service, with knowledgeable and friendly staff
06 November 2024
Did what was asked and properly
06 November 2024
Derek made the whole process very easy and satisfactory.
05 November 2024
Everything went smoothly
05 November 2024
Friendly, courteous and helpful staff
05 November 2024
The only slight annoyance was that the young man at the call centre gave me incorrect information. This was corrected at the dealership.
04 November 2024
Always reliable
04 November 2024
service provided was superb from start to finish. parts needed for repair available and work completed within a working day of BMW Recovery recovering vehicle to Hailsham. Communication and updates all great from Jake the administrator assigned.
04 November 2024
Bmw solved my car issues within a day.
03 November 2024
Very quick and good value. I always like the working area for waiting clients
03 November 2024
I used the key drop off, but having travelled a long distance waited for my car. The staff were unaware I was waiting for 6 hours. There should be a way to let them know whether you are staying or going. The valet didn't clean the wheels well.
03 November 2024
The centre have always looked after me and the car from the day I bought it. I have a 120 mile round trip to get to the centre.considering I have a BMW centre 3 miles away.should tell you why!!
03 November 2024
Once sorted out comms issues, I was accommodated on the day, but I had to wait for service rather than go away in the booked courtesy car which apparently was arranged for another day.
03 November 2024
Good service so dar
03 November 2024
Jake who looked after me could not have been any better. Truly first class from start to finish. Look after this guy, he's doing wonders for you.
03 November 2024
Staff very good
03 November 2024
Because Lee all his staff are courteous, helpful & knowledgeable at all times..
02 November 2024
Collect and delivered car.
31 October 2024
Great service as always from jake
31 October 2024
So helpful and knowledgeable.credit to chandlers and the brand bmw.
31 October 2024
I booked it in for a recal, air bag issue. They carried out a vehicle check without asking me, then proceeded to tell my wife the tyre needs replacing when it clearly is fine. I stopped using group 1 Hailsham for service for this reason.
31 October 2024
Jemma went above and beyond for me
31 October 2024
Service excellent. Quality of recent body shop work again excellent.
31 October 2024
All really friendly very efficient
30 October 2024
Great service and always pleased to have the car dealt with by those with experience.
29 October 2024
everything as planned went well
29 October 2024
They did what i asked and gave me information about thing to look out for.
29 October 2024
Actioned quickly. Good communication.
28 October 2024
In addition to the oil service and MOT, the car was also in for a warranty recall. Unfortunately the warranty part had not been delivered, so the car will have to go back in again.
26 October 2024
The receptionist was very good but the front of house representative (Tanya) was terrible, obviously having a very bad day but not to be taken out on customers, maybe
26 October 2024
A bit more expensive but worth every penny
26 October 2024
Booking was problematic I was not getting called back or given a quote for the job, it really did take 8-10 calls from myself to finally get the quote, I only persisted because I needed your software. Once the car was there there were no problems.
26 October 2024
Jake was helpful and very professional great knowledge
25 October 2024
To expensive
23 October 2024
Recall items picked up and completed without prompting.
23 October 2024
Service was on time
23 October 2024
Very good if not perfect service. E mail communications often miss timed.
23 October 2024
Best BMW centre by far. Service, parts and sales teams are amazing.
23 October 2024
ditto as above
22 October 2024
Lee portingale and his lovely ginger bread was a great help! With a lovely smile on his face at all times
22 October 2024
Very good customer service
22 October 2024
Excellent service, all work completed on time as agreed and a very good loan car provided
22 October 2024
team are always helpful and knowledgeable, the car itself is disappointing how many things go wrong - but the team are good !
21 October 2024
Efficient but expensive
21 October 2024
Great Service
20 October 2024
Everything completed as outlined in service schedule.
20 October 2024
Outstanding service and great customer service. A very well kept showroom. Completely hassle free experience!
20 October 2024
My new go to place for anything BMW related
19 October 2024
Service completed quickly and without any fuss. From the time I attended BMW staff were polite and professional.
19 October 2024
All seems good
18 October 2024
Although pricey for a simple brake fluid service. The process was easy.
18 October 2024
Efficient
18 October 2024
I was very satisfied with the knowledgeable and friendly service I received.
18 October 2024
Very simple and effective
18 October 2024
Gemma was incredible. A real credit to the organisation. So polite and nice. It's was a great experience bringing the car in for its MOT and service
18 October 2024
I have owned a BMW for 15 years and continue to consider the service provided to be exceptional
18 October 2024
My earlier comments stand
14 October 2024
Derek Ashford was so accommodating in answering any questions I had.
14 October 2024
Other than it was a recall and so an element of inconvenience everything was fine. Courtesy car was provided without charge which helped otherwise I would have had to take time off which would not have been acceptable.
14 October 2024
Just a great dealership, from the initial contact all the way through. A real pleasure to deal with and I would throughly recommend this dealership without hesitation to
13 October 2024
Too many sales calls. The screen in the car and the app tell me about service needs.
13 October 2024
Everything done satisfactorily.
12 October 2024
This garage offers first class customer care from the reception to feedback regarding any servicing issues.
12 October 2024
Derek Ashford, the senior service manager at Group 1 Hailsham, did an excellent job in getting my car booked in, the loan vehicle and keeping me updated with the work being done, etc.
11 October 2024
Good sales man very polite, Stephen dimmer
10 October 2024
Great customer service, friendly, responsive and fast
10 October 2024
Great service and and very friendly people
09 October 2024
Service of car completed to a very good standard.
09 October 2024
All went very well and my air-conditioning was mended as an affordable price
08 October 2024
Polite and courteous
08 October 2024
Only issue was the potential wait for a courtesy car.
08 October 2024
Very helpful and made me feel relaxed. I used the work area upstairs which is great.
07 October 2024
Work.done quickly. Although the complementary wash and hovering inside left a lot to be desired
07 October 2024
Easy to check in, good updates on progress and additional work
06 October 2024
Car returned clean inside and out
06 October 2024
A courtesy car for the period of service would have improved my experience. Car wash could have been better.
05 October 2024
Tanya Whitlock is excellent
02 October 2024
Time was used wisely and professionally by Tanya on the day.
02 October 2024
Friendly, helpful, kept me well informed and answered all my questions. Didn't experience any issues
01 October 2024
Excellent customer service from Jake who was attentive and extremely helpful
30 September 2024
Always good service from group1
30 September 2024
Easy to book/organise, helpful, excellent feed-back, completed as promised. Good coffee.
30 September 2024
Work was done as requested. However, the complementary clean wasn't carried out. I wasn't too concerned because it was a free service.
30 September 2024
We are happy with the service we get Like on line booking in Keep us Well informed on the day of service Helpful receptionist.
30 September 2024
The repair and recall work were dealt with quickly and effectively
29 September 2024
Jake Smith, explained the outcome of my MOT clearly and the brake fluid service and provided me with a video and a link to download the BMW App.
28 September 2024
Very good
28 September 2024
On this visit all good.
28 September 2024
My service advisor could not have been more helpful when dealing with my vehicles last visit to Group 1 Hailsham
26 September 2024
Friendly and efficient
24 September 2024
Faultless!
24 September 2024
Good service as always
24 September 2024
Gemma and Steve were both great. It is a shame that BMW as a company do not sell a warranty extension for the high voltage system. this to me looks like BMW themselves don't believe the system has a long life
24 September 2024
Prompt, efficient with a very friendly welcome and supply of magazines and refreshments
24 September 2024
Everything sorted and solved quickly which allowed me to get back on the road quickly
24 September 2024
Allways very helpful and quality service.
24 September 2024
Good booking in, good while waiting for car and found me a room to make a call in .. excellent explanation of what's happening with my car.
24 September 2024
Good value and high quality repairs and service
23 September 2024
no more to add to completely satisfied.
23 September 2024
Amazing communication and service from beginning to end - Jake really did go the extra mile to ensure I stayed on the road despite East Sussex Highways (and their potholes) best efforts!
22 September 2024
Everything seems to be ok
22 September 2024
I was happy with all aspects
22 September 2024
Car is ready on time as they estimated
22 September 2024
All done to schedule
21 September 2024
I felt as though I was a valued customer and the work was completed on time and with care at a good price
21 September 2024
Whenever I go in there the Hailsham branch team is always friendly & polite staff members. I always get great customer service from all departments
19 September 2024
Repair handled on a professional, prompt and courteous manner.
19 September 2024
Derek Ashford again is the 'go to' member of Group 1 Hailsham staff that I solely choose to deal with and is the reason for my continued loyalty to Hailsham.
18 September 2024
Everything is dealt with professionally
18 September 2024
Great service and great communication
17 September 2024
All work undertaken within the agreed timeframe, with good communication maintained by the service representative
17 September 2024
Easy booking and check-in, service completed in the allotted time with initial discussion of the work being carried out.
16 September 2024
Once again my score is based solely on my good experience at Hailsham BMW and not BMW generally. My experience with the Group 1 call centre was not good; see your question three below.
16 September 2024
Easy to book and work completed promptly
16 September 2024
See above.
16 September 2024
Already Done this on the phone
15 September 2024
Fair on charging for only the time spent on the investigation
14 September 2024
A nice environment to wait in while I had my car's MOT. The courtesy wash and vacuum was also better than I would have done myself.
14 September 2024
Kept me updated on whatever we're working on my car, went extra mile to clean my car, courtesy car was fab
14 September 2024
My car was taken to the dealership for a tyre replacement and they also were able to book it in for its routine service that was due. Gemma at the dealership was so helpful.
11 September 2024
Derick in the service department is amazing he goes above and beyond and should be recognised, very informative and always keeps you updated. I had a couple of problems lately and he was quick to have these resolved 5 star service.
11 September 2024
As above.all staff very polite and professional.
11 September 2024
All good kept me updated
10 September 2024
Excellent service
09 September 2024
Any problems they are very courteous and helpful
09 September 2024
Did what they were asked to do
09 September 2024
Friendly reception upon arrival. Smooth handover. Clear summary of work undertaken and fair price for work undertaken.
09 September 2024
Did not carry the tyre that had to be changed for the MOT in stock AND THE CAR HAD TO BE KEPT IN FOR ANOTHER DAY.
08 September 2024
All went very well
07 September 2024
Very polite and professional
04 September 2024
Pleasant experience
04 September 2024
Everything ran very smoothly and staff very helpful
04 September 2024
The service is spectacular I'm very impressed with the quality of the service.
03 September 2024
As above.
02 September 2024
Group 1 Hailsham resolved the issues the Maidstone BMW failed to resolve and were lazy to fix.
02 September 2024
A first class experience
02 September 2024
Look back to Question 1.
01 September 2024
Good
01 September 2024
Great Service!
01 September 2024
Because your staff are helpful and professional
30 August 2024
Friendly and informative.
30 August 2024
The service representatives were extremely responsive and updating all the time by SMS or email.
29 August 2024
Always good
29 August 2024
The staff are always very polite and the showroom is very comfortable to wait in.
29 August 2024
Everything attended to in a timely fashion
28 August 2024
Great people and communication
28 August 2024
Car was collected as arranged & returned.
28 August 2024
Much better than the service I received at Vines Gatwick
27 August 2024
Very satisfied with my recent experience
26 August 2024
Issue resolved and good comms
26 August 2024
Everything asked for was done. Icing on the cake, show items funded by the service plan on the invoice with a credit for funding source. Also, key fob no longer holds the manual key & good to have a better repair than masking tape.
25 August 2024
Done by the book finished on time
25 August 2024
Everyone was very courteous and attentive. Service was completed whilst I waited and car was washed and returned to me well within time allocated .
25 August 2024
Very easy and efficient, nothing else to say really
23 August 2024
Everyone was great, Jake was very helpful including assisting me on how to get my dashboard cluster back to how it was after a software update changed it.
23 August 2024
Overall very pleasing experience.
22 August 2024
Very friendly and good communication
22 August 2024
Excellent people skills. Friendly professional attitude. Very efficient.
22 August 2024
Very friendly and kept us informed of progress
21 August 2024
Jake was excellent as usual, ensuring the whole process was smooth and easy
08 November 2024
Ever helpful and understanding with older client, wary of all the mass of online paperwork